Privacy Policy
At Genesis Egypt & Gevu, your privacy is extremely important to us. This Privacy Policy explains how we collect, store, use, and protect your personal information — meaning any data that could identify you as an individual.
When you choose to use the Genesis Egypt & Gevu platform or any of its affiliated web pages, you are agreeing to let us handle your personal information in accordance with the terms outlined in this Privacy Policy.
Please note that we may update or modify this Privacy Policy at any time. If we do, the revised version will be published on our platform and will become effective immediately from the date of posting. By continuing to use our platform after any updates, you are automatically accepting the revised terms regarding how we handle and protect your personal data.
We encourage you to check the website regularly for any updates on this policy.
Collection of Personal Information
When you register or use Genesis Egypt & Gevu, we may ask you to provide personal information such as your full name, shipping address, email, phone number, date of birth, or any other identification details necessary to serve you better.
In some cases, we might also request financial information like your credit card number or bank account details to process payments and complete your orders.
All financial data must be entered securely either during checkout or via your account settings under “My Account.” We strongly advise against sharing any personal or financial information on public sections of the platform to reduce the risk of fraud or identity theft.
Additionally, we automatically collect certain technical data, such as your IP address, browser type, pages visited, and usage patterns, to analyze website performance and enhance your browsing experience.
We may also collect extra information through your interactions with our support team or via feedback and survey responses. Any data collected for statistical purposes will be anonymized to protect your identity.
How We Use Your Personal Information
We use your information to:
Provide customer support and fulfill your service requests.
Improve our services and user experience.
Prevent fraudulent or illegal activities.
Enforce the Terms of Use.
Send promotional emails and updates about new features, unless you choose to opt-out by clicking the unsubscribe link included in every email.
We might share parts of your personal data with third parties only when necessary — for example, sharing your shipping details with logistics providers or sharing payment information with banks and credit card companies for transaction verification.
In certain situations, we may disclose your personal information to comply with legal obligations, respond to law enforcement inquiries, prevent harm or financial loss, investigate suspicious activities, or protect the rights, property, or safety of our users and the public.
Managing and Updating Your Information
You have full control over your personal information and can review, update, or correct it anytime through your “My Account” section.
If you believe your login credentials have been compromised, please notify our support team immediately and update your password from your account settings.
We may retain your data even after your account is closed, as required by law, to resolve disputes, prevent fraud, or complete ongoing investigations.
Cookies
Like many other websites, we use cookies — small data files stored on your computer — to enhance your browsing experience and understand which parts of our site are most useful to you. These cookies don’t contain personal data and you can disable them at any time via your browser settings without affecting your access to the platform.
Data Protection
We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. Sensitive information is encrypted for your protection.
However, please be aware that no data transmission over the internet is 100% secure. You are responsible for keeping your account login credentials confidential and choosing a strong, unique password.
Acceptable Use Policy
As part of our commitment to providing a safe and professional environment, you agree not to use the Genesis Egypt & Gevu platform to:
Harm or exploit the platform’s reputation or goodwill.
Promote illegal or harmful content, including child abuse, animal cruelty, violence, or unlawful drug and alcohol use.
Infringe intellectual property rights or proprietary information.
Imply endorsements or affiliations without prior written consent.
Violate any laws or regulations.
Harass, threaten, defame, or otherwise cause harm to others.
Share confidential or proprietary data without permission.
Attempt to hack, manipulate, or reverse engineer any part of the platform.
Remove intellectual property notices from the platform.
Resell, sublicense, or exploit platform content for commercial gain beyond what is allowed.
Copy or reproduce any part of the platform without explicit consent.
Distribute malware, viruses, or harmful scripts.
Overload or disrupt our services or infrastructure.
Send spam or unsolicited marketing communications.
Use bots or automated tools to scrape or misuse platform content.